Email: ask@zlozarinvormer.world
Phone: +46734275888

Refund Policy

Last Updated:

1. Right of Withdrawal

In accordance with Swedish consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.

2. Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:

Email: ask@zlozarinvormer.world

Address: Långholmsgatan 11, 117 33 Stockholm, Sweden

3. Return Conditions

To be eligible for a refund, the product must be:

  • Returned within 14 days of delivery
  • Unopened and in original packaging
  • In the same condition as when received
  • Accompanied by proof of purchase

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact us at ask@zlozarinvormer.world with your order number
  2. We will provide you with return instructions and a return address
  3. Package the product securely in its original packaging
  4. Ship the product to the provided address

4.2 Return Shipping

You are responsible for the cost of returning the product unless:

  • The product is defective or incorrect
  • We have agreed to cover return shipping costs

5. Refund Processing

5.1 Refund Timeline

Once we receive and inspect the returned product, we will process your refund within 14 business days. The refund will be issued using the same payment method you used for the original purchase.

5.2 Refund Amount

You will receive a full refund of the purchase price, excluding:

  • Return shipping costs (unless we have agreed to cover them)
  • Any costs incurred due to handling the product in a way not necessary to establish its nature, characteristics, or functioning

6. Exceptions

The right of withdrawal does not apply to:

  • Products that have been opened and used (unless defective)
  • Customized or personalized products
  • Products that cannot be returned due to health or hygiene reasons if unsealed

7. Defective Products

If you receive a defective or damaged product, please contact us immediately at ask@zlozarinvormer.world. We will:

  • Arrange for a replacement or full refund
  • Cover all return shipping costs
  • Process your claim promptly

8. Late or Missing Refunds

If you have not received your refund within the specified timeframe:

  1. Check your bank account or payment method
  2. Contact your bank or payment provider
  3. Contact us at ask@zlozarinvormer.world if the issue persists

9. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.

10. Contact Information

For questions about returns or refunds, please contact us:

Email: ask@zlozarinvormer.world

Address: Långholmsgatan 11, 117 33 Stockholm, Sweden

Phone: +46734275888